About Us

Staff

  • Lynn Collis, Director, 524 Capen Hall, 645-7913
  • Michael Doggendorf, Assistant Director, Senior System Administrator, 526 Capen Hall, 645-3049
  • John DeLuca, Senior System Administrator, 526 Capen Hall, 645-3049
  • Tim McIntosh, User Support Specialist, 526 Capen Hall, 645-3049
  • Bill Winckelmann, Lead Programmer/Analyst, 526 Capen Hall, 645-3049
  • Christina Zytariuk, Student Assistant, 526 Capen Hall, 634-3049
  • Alex Wojtulski, Student Assistant, 526 Capen Hall, 645-3049

History

Information Technology Services was created in 1997 in response to "Vision 99", a new direction of IT support which was designed to meet the increasing IT support needs of users and departments. IT Services was staffed by Lynn Collis and Michael Doggendorf who was a student assistant. Initially they were to provide support for 5 departments within the Division of Student Affairs. Lynn and Michael set out to build a robust centralized infrastructure consisting of file storage, application servers, email and web servers. Daryl Kempf came on board in 1998 and since then, our team's efforts and superior level of service has lead many other departments to request our support and be a part of our infrastructure.

Today

IT Services currently provides a wide range of IT support for 31+ departments, over 600 users and workstations within University Life and Services, the Office of the President, the VP Office for Administration and Finance and the VP Office of University Communications.

IT Services is also actively involved with UB 2020 initiatives, UB 2020, University wide infrastructure applications (Campus Fire Alarm System, Campus Video Surveillance, Mobile Device File Sharing and Access, UB 2020 Workstation Standards, Community Out Reach Centers, etc.).

Mission

Information Technology Services provides a variety and full range of computer and application support.

We strive to provide the best possible solution for you and your department's business needs. Whether it's a technical support request, a quick question, a technology purchase, business application or 'How do I', we are here to provide you with the best technical resources available.

Contact Us

The best way to contact us is through our EHelp Request System.

EHelp is actively monitored by our all our staff during normal business hours and allows us access to the most relevent information we have available to respond to your needs. Additionally since it is monitored by all our staff, we can better respond to your request when any of our staff is out of the office. Whether it's a request for support, a general question, or any other request for our assistance, EHelp is the best way to contact us.

If for some reason you are unable to use EHelp, you can call us at 645-3049. If are transfered to our voicemail please leave a detailed message with your name and how to contact you, and we will get back you as soon as we are able.

You also can stop by our office at 526 Capen Hall on the North Campus.