Updating Macintosh Laptops

We cannot update Macintosh laptops remotely, so at least once a month security updates need to be installed manually on Macintosh laptops by the individual using the laptop unless prior arrangements have been made with IT Services. It may be helpful to put a reminder on your calendar for the first of each month.

Login with the Local Admin Account.

Most security updates must be run as the Local Admin. Please use the following:

  • Username: itsa-local
  • Password: Contact IT Services is you do not know this password.
    • Password is all uppercase with exclamation point (!) at the end.
    • This username and password has admin rights over the machine, so please use it with discretion.
    • Please do not install any software or make any system changes that require admin access without first consulting with IT Services.

Update your Apple Software

Go to http://support.apple.com/kb/HT1338 and follow the directions provided by Apple.

Update your Adobe CS Software

  1. Open Adobe Photoshop.
  2. Click Help.
  3. Click Check for Updates

Update your Adobe Acrobat Professional Software

  1. Open Adobe Acrobat Professional.
  2. Click Help.
  3. Click Check for Updates

Update Microsoft Office

  1. Open Microsoft Word.
  2. Click Help.
  3. Click Check for Updates

Update Firefox

  1. Open Firefox.
  2. Click Firefox Menu.
  3. Click About Firefox.
  4. Click Check for Updates
  5. Follow instructions if Firefox needs updating
    • Note: If you have problems dragging Firefox to the Appplications folder, please try the folowing:
      1. Be sure that Firefox is closed.
      2. Open Applications
      3. Delete the Firefox app.
      4. Try to copy the new Firefox app to the Applications folder.

Update Adobe Flash

  1. Open Firefox.
  2. Go to http://www.adobe.com/software/flash/about/ and follow the instructions.

Update VLC Media Player

Go to http://www.videolan.org/vlc/download-macosx.html and follow the instructions.


Please submit a detailed work order at E-Help or call us at (716) 645-3049 and leave a message. We will contact you as soon as possible!